phone top up online pay as you go

[Arthur2025]

I have tried several times to top up the phone using online and VERIFIED card payment but O2 keep saying 'we couldn't process your payment. - contact your bank.

I contacted my bank and they say the payment request showed but they could not explain why O2 had not received the payment. 

Several times later still NO payment. 
Transferred to the fraud department TSB who still could NOT explain why O2 had not received payment! 
NOW.. is the bank at fault or O2?
Phone number NEW sim.. number is correctly registered on the account..

SO WHY? such hassle! I am NOT a happy bunny and with easter approaching? Would be funny if it were NOT funny! 

[jonsie]

We recommend that first top up is done by voucher either from instore or newsagent

Guide How to Top Up (PAYG) 

O2's system is flaky at the best of times so it is their problem not yours

[Oxonian]

I had this @Arthur2025 a few weeks' ago with a car parking charge. It transpired that the name on the card and the name on the account were slightly different ; all to do with full forenames or initials. You might want to try again putting your full name, even if that is not what is on the card. 😀