My child has topped up 9 times in 6 weeks, who can help me

[Amandas2275]

I don’t know how to get help with this, my child has topped up 9 times in 6 weeks, spending £90 when it is usually £10 a month, what can I do? 

[MI5]

Take the phone off them.

If you can't or won't do that, you need to discipline and educate.

Remember it is you that is the adult.

[madasaf1sh]

Remove your card from the phones account, and then they cant top up!!! and then make them do a walk of shame to a shop and make them buy a voucher...

Not sure what you expect o2 to do..

[Oxonian]

Looking on the bright side @Amandas2275, it is not money that you have lost ; you have prepaid for nine months and won't need to top-up again until next Autumn. 👍  

[Bambino]

@Amandas2275 You've been allowing an immature person to make immature decisions. Change the password on your account. If that doesn't work, take the phone from them.