My child has topped up 9 times in 6 weeks, who can...

Amandas2275 · ‎17-12-2024

I don’t know how to get help with this, my child has topped up 9 times in 6 weeks, spending £90 when it is usually £10 a month, what can I do?

MI5 · ‎17-12-2024

Take the phone off them.

If you can't or won't do that, you need to discipline and educate.

Remember it is you that is the adult.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎17-12-2024

Remove your card from the phones account, and then they cant top up!!! and then make them do a walk of shame to a shop and make them buy a voucher...

Not sure what you expect o2 to do..

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Oxonian · ‎17-12-2024

Looking on the bright side @Amandas2275, it is not money that you have lost ; you have prepaid for nine months and won't need to top-up again until next Autumn. 👍

Bambino · ‎17-12-2024

@Amandas2275 You've been allowing an immature person to make immature decisions. Change the password on your account. If that doesn't work, take the phone from them.

I DO NOT WORK FOR O2

O2

My child has topped up 9 times in 6 weeks, who can help me

Talkalot

Hello

999 days

Change account name to another

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