Mistake tariff charge

[41]

My original tariff was 10 pounds big bundle, before I topped up, I changed the tariff into a 15 one, and I received a text informing successful change. But when I topped up, 10 pounds was taken from my account and latter the tariff was changed into a new one. So I got no tariff now and was charged mistakenly. Hope I could get the refund

[Cleoriff · Accepted solution]

@41 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Guide How to Top Up (PAYG)