on 07-08-2024 16:40
Hi all, advice welcome, please and thank you! I've been with O2 and its previous identities for over 30 years now but android technology is leaving me behind 😂
I have a Huawei handset on Pay Monthly contract (a 'Custom' monthly charge of around £15). The tariff is perfect for me as I don't use the phone that much but can't really do without it at the same time.
Ideally I would be able to buy a new battery for the phone as the charge isn't great nowadays.
Q1 - However, am I right in thinking that batteries need to be professionally installed and that I would have to be without my phone for some days if obtaining one? This wouldn't be practical for me and if it is the case then I assume I would need to upgrade my phone. This leads to question 2...
Q2 - I would be happy to pay for a new phone via O2 but do not want my Pay Monthly Custom plan to increase... is it possible to upgrade the phone but retain the monthly terms? I was told online by someone in the upgrade team, unless it was a 'bot', that I must pay higher charge if upgrading. The person wasn't particularly polite or professional and I'm not convinced of their advice.
Solved! Go to Solution.
07-08-2024 17:07 - edited 07-08-2024 17:09
07-08-2024 17:07 - edited 07-08-2024 17:09
@Robert2 If you've had your handset for some time you won't be receiving any security updates any longer. If that's not an issue for you, then you could probably find a High Street mobile repair shop to install a new battery. Bear in mind that some phones have obsolescence built in, and it may not be possible to change the battery in your phone at all.
Take a look at the offer suggested by @jonsie, or go to the USwitch site and shop around. You may find better offers there: Mobile Phone Deals: Compare Contracts in August 2024 - Uswitch
on 07-08-2024 16:46
You would have to take a new tariff when upgrading your phone
To retain your tariff, buy a phone direct from the manufacturer
For example Samsung do a mid-range phone (A55) that you can purchase monthly for around £15/month over 2 years
That would be my preferred option
07-08-2024 17:07 - edited 07-08-2024 17:09
07-08-2024 17:07 - edited 07-08-2024 17:09
@Robert2 If you've had your handset for some time you won't be receiving any security updates any longer. If that's not an issue for you, then you could probably find a High Street mobile repair shop to install a new battery. Bear in mind that some phones have obsolescence built in, and it may not be possible to change the battery in your phone at all.
Take a look at the offer suggested by @jonsie, or go to the USwitch site and shop around. You may find better offers there: Mobile Phone Deals: Compare Contracts in August 2024 - Uswitch
on 07-08-2024 17:58