Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Leaving o2

How do you leave o2 when I am out of contract. I do not want to ring them as I prefer email or text, I have 5 devices but only need 1 to leave as I no longer need the sim card for my tablet...

Pac numbers

hello i would like 2 pac codes for [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Contract

When does my contract end? And how much would I have to pay if I wanted to cancel it?

O2 roaming

I need you to cancel my bolt-on asap please, so I don’t get charged again tomorrow.

Cancel out of contract

I have paid my contract so want cancel any future payments

Scammed

Phoned to cancel my account , as was going to get a better tariff elsewhere. Had nearly completed this when I was told there was actually a special offer that day ( I no some coincidence) . Took the offer cause had been with 02 for a long time . Was ...

Resolved! Loyalty discount - has it gone through?

On June 28 I phoned 202 to get a better deal than my ex-VM SIM-only renewal price, and was offered a reasonable deal - £10 for my existing number and £8 for an additional SIM for my wife, the latter discounted by 20% to £6.40. I was told I had 28 day...

PIN

I chose fingerprint recognition when I set up the phone yesterday. It did not ask me to set a PIN. Today after an update and a restart it is asking for my PIN. I don’t know it as I didn’t set one so how do I progress. Have tried 000000 and 111111. No...

Poor/Non-existent signal for months at a time, just to be told they're working on it, year on year.

Hello all, I'll keep it short, and to the point as much as I can.My expenditure with O2 between work and business is a few pounds shy of £200 per month. I live in the South West of England where the signal isn't usually too bad. maybe 5-10mbit. no 5G...

Bill

Hi my bill has not been paid but I am in hospital after emergency surgery so can you please lift my call bars until I have home to sort it? many thanks Danielle

O2

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