Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! PAYG Classic in Turkey

I'm off to Turkey for a short holiday soon. Not usually being much of a traveller I don't think I've ever used my phone from abroad before, certainly not since Brexit (though Turkey's not in the EU anyway, and I think it's outside O2's Europe zone). ...

Resolved! Rewards

I ordered a £20 Love to Shop voucher from my reward account. How long should I expect to wait for it? I think it was about a month ago

Resolved! 5G and Pay as you go

Firstly I have unplugged and stopped using my landline! I still got classic deal of 10gb a month, nagged O2 to give me this and have kept up with prepay! I get a lot of security questions because of my number which is in format of 07895 xxxyxx !!! Th...

Resolved! Tariff £10

Hello, im trying to get a tariff for a family member, she has topped up her account £10 for it but it asks for a card number while we just want to add her on. can you help please by adding her onto the tariff so it’ll use the £10 on her credit.

Resolved! My 02 isn't working on my new number and says I have a business account on it and I don't

My 02 isn't giving me any information at all on a rolling pay as you go sim and also says I have a business account and I don't?

Resolved! rollover

Hi I have a rollover plan but would like to move my daughter who has a pay-as-you-go plan on 02 to rollover. How do I do this?

Resolved! O2 bundle Obsolete

Hello I have been on an O2 bundle which was 1000 flexible minutes which also included 1000 international minutes I've just been notified that they are no longer including the international minutes. I didn't realise they could change my bundle without...

Resolved! Uncancelling a PAYG

I have 3 accounts with O2. I wanted to cancel one but the agent could not find my number on my account so she said have I got another number and she recognised it. I must admit to being old and easily become confused and after they sent me a confirma...

Resolved! PAYG

Hi I bought a 7gb pay as you go sim for £10 from an O2 shop. Does the £10 cost mean i get a balance when i set up the sim? My account showed no balance or allowance and i could not use it until i topped up another £10. Should the £10 cost allow me to...

App

I cannot access the my 02 app. Is it because I have an esim?

O2

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