Multiple phone calls with Customer Service and many many set-up attempts later, I remain stuck in a completely illogical situation: My cards are consistently rejected by O2. This is not a bank matter (confirmed) nor a card matter (confirmed). The O2 Auto Top-Up system simply rejects my cards to set it up for a monthly top-up even though it allows those same cards to be used for regular one-time top-ups.
I even asked for a complaint to be raised which an employee said they would do but I never received an email or notification regarding that so I'm currently under the impression that the O2 service is quite rubbish.
I'll be going forward with another adamant complaint. In the meanwhile, has anyone had any luck regarding this issue? It seems that a number of people have had roadblocks with the auto top-up system.
(I'm too worn down to call and have another employee ask me what my package is and if I want an upgrade and tell me how auto top up is the same as a rolling plan, querying here and sending in complaints is much more straightforward)
