Cannot order until previous order expires

[Boom]

I recently walked through an order with O2 cust service over the phone but my bank blocked the upfront payment.

I spoke to the fraud team and they unblocked it, I tried the order again but after the upfront payment was taken I got declined at the credit check stage.

I have checked my credit score is good but now been told I have to wait 2 weeks for my previous order to expire before trying again.

Is this normal? I was also told by cust service that I can get more information by ringing 0844 463 0202 however this number is not valid.

[MI5]

@Boom 

Normal for O2's system to reject if too many checks are done in quick succession.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[Boom]

Thank you for the quick reply @MI5 - It was, however, customer service that advised me I have to wait 2 weeks until I can order.

Would you have an idea of which department the phone number was intended to relate to? I asked a customer service agent but they didn't know.

[MI5 · Accepted solution]

@Boom 

Most likely the CFR Team, but I don't have a number for them.

The email address is creditfilereferrals@telefonica.com

Or you can write or fax them:

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

[Boom]

Thank you, this was very helpful

[MI5]

You're welcome @Boom