That's great but I need a phone now.

[BobbyBRobertson]

Following the breakage of a phone I decided to upgrade and ordered the new phone on the 3rd of Dec, with a delivery date of the 4th. It's now the 5th and the myO2 page on O2 website claims my Order to be "processing" but further down the text it claims the order has already been sent so cannot be cancelled. I called 202 from my (very old temporary) mobile and talked to a customer service rep, who informed me that they were experiencing a problem and I'd receive my device on Monday! That's the 9th! If I had known it would take this long I absolutely wouldn't have placed the order. I asked to cancel the order with the customer rep who placed me on hold for a while then returned and claimed I could cancel but I could not return to my previous contract (even though this was an upgrade) so I have been forced to be without a phone for a week when I could just left O2 as they are not able to provide and gone to a different network that same day. The MyO2 page still does not reflect what the customer rep told me. What's going on O2?

[MI5]

Standard crap we all have to put up with these days.

You should definitely go elsewhere.