O2 priority app not working

[AaronWB]

Hi, I’m trying to login to my priority app on my iPhone after just installing the new update. When I try to login with O2 like usual I am redirected to a page that immediately fails. Same when I try on a web browser, I have uninstalled and reinstalled the app and it hasn’t worked.

I need access tomorrow for some tickets so any help would be appreciated.

thanks!

[madasaf1sh]

@AaronWB 

Works fine for me on IOS 18.2 (Dev Beta) on both Wifi and Mobile Data as well as on Mac OS 15.1  so sounds like an issue with your device and the connection.. 

I would try other apps and services, and also check permissions for the App in Settings..

[ICGenie]

I’m having the same problem! Very frustrating. I’ve tried deleting and reinstalling the app, I’m still getting a “Sorry, there was a problem with your request” message.

[ICGenie]

Just tried on my phone with an alternative phone number and that didn’t work either. So it must be a problem with my phone?

[XxBizarreXx]

same here won't let me in either . really annoying.

[Oxonian]

@ICGenie and @XxBizarreXx 

You need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your accounts.or offer other direct help. 

I suggest that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a strong reputation for solving customer problems. 👍

[pgn]

@ICGenie @XxBizarreXx @AaronWB 

You do know you can access Priority via any browser?

https://priority.o2.co.uk/

In the event that the app is misbehaving...