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Automated payment line not working

Viv_persard
Level 1: Joiner
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on ‎03-04-2025 00:26

on ‎03-04-2025 00:26

Whenever I call the automated payment line, it will say the greeting and then automatically cut the phone off and it will happen time and time again no matter the time of day I may call. I’m so confused

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MI5
Level 94: Supreme
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on ‎03-04-2025 07:59

on ‎03-04-2025 07:59

@Viv_persard 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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