charge for data use in europe

[Nicko]

I was on a cruise to the med. and my bill shows I was charged £23.189 for 3.87mb. The only ports were in Spain and Portugal so why have I been charged when data is free. The bill shows the charge for one day only with the other days free.

I am told it may be that the signal was briefly picked up by a non EU country but I was at sea, miles from any coast.

[Cleoriff · Accepted solution]

@NickoDid you ever turn your phone on when you were on the ship?

If not you may not have been far enough away from the ship when you disembarked and turned it on.

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Enlli]

If you were a long way from the coast you may well have connected to the ship's network

I always advise people to leave phones off unless in port

[MI5]

@Nicko 

Cruise ship usage and charges explained here Guide: Cruise Liners / Aircraft Charges 

[Nicko]

I contacted 02 and it seems I had my data on and via the ship's mast, it connected to Marocco for a few seconds. They were very helpful and explained how it could happen, even though miles off shore and were good enough to sort it for me.

Many thanks for your help/advice.