Series of order texts, am not an o2 customer

[PC5]

Hi,

I received a series of texts this evening (I have removed identifying data). I am not an o2 customer and didn’t place any orders. These are the texts:

“Just confirming your order has gone through - thanks. Your order number is NC…, and you can check on its progress through My O2: https://mymobile2.o2.co.uk/order-history“

“Hi, You've now got a No Spend Cap Spend Cap on your account. Thanks, O2”

”Just letting you know that your number … with Tariff Plan: O2 Sim Only, 50GB, Unlimited UK Minutes, Unlimited UK Texts has now been activated.”

“Just letting you know your order (no: …) is on its way. You can track it here: … Estimated Delivery:1-3 working days”

”Just confirming your Custom Plan Unlimited data, Unlimited Data AppleWatch, 0 UK Texts for … is now connected. Any questions? Head to www.o2.co.uk/watch-help”

I contacted o2 on 0344 8090202 as soon as the first text came in - it took 25 minutes to speak to a human and they claimed they filed a fraud ticket. However the remainder of the texts came through later in the evening showing the order continued to be processed. I have read of fraudsters impersonating the 0344 number on this forum and fear if and  when I get a call from it that I might not be speaking to o2, but instead scammers who are using my mobile number in conjunction with a larger identity theft fraud (I have been a victim of this multiple times so am extremely wary of their tactics).

I need to know a way to be absolutely sure that my number and any other data belonging to me is removed from that order and account without waiting an indiscriminate amount of time for a call from the 0344 which could be a scammer using number spoofing - it seems if this is a recurring thing then o2 need to really look at their processes if they enable identity theft.

I’m annoyed also that I have been as proactive as possible and yet it seems no action was taken. Please advise of my best course of action once the lines are back open in the morning.

Thanks.

[MI5]

@PC5 

If you think you’ve been the victim of fraud there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/