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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Databank

I got the dababank sim unfortunately after a month I stopped working I was supposed to get a voucher by a text every month

Upgrade phone not arrived

I ordered a new phone on the 1st December and it’s not arrived, on track my order it says it’s been cancelled? Can you explain when I will receive it

closing my account

I am no longer using the O2 sim. what is the number to call toclose my account?

boostbox

Hello I have very poor signal in my house and regularly have to end calls because broken transmissions.I have just heard about Boostbox. How do I apply for one?

need to log on to my account

im trying to log into my o2 account online as my phone was stolen and i need a new sim card sent out with my number so i can put it in my new phone but the website want to send me a text so i can confirm who i am but they want to send it to the phone...

I want to transfer my old SIM to the eSIM of my new phone

Hello,Could you please help me with the eSIM of my new phone?

Sim only plan

I have ordered a SIM card last week but it has not been delivered to my home yet

Charges

I’m being charged extra for using my phone abroad however when I set up my contract I opted to pay extra a month so that I don’t get charged when I use my phone abroad as I’m going to be here for 2 years. I’m being charged on top of that cost.

puk code

i am leaving o2 could i have a puc code please

No service

I am charging my phone after several months of not using it. Turned on the phone to find there is no coverage. Please confirm that I still have access to my account as I still need to use this phone even though I have another. Thanks. Janet

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