SIM swap

[Fran2025]

I've seen a lot in the news recently about scammers contacting phone networks (having secured info about your phone number/personal info) and convincing them to switch your sim to a new phone number they possess and ultimately gain access to your online banking.  'Which' recommend you ask your network provider about any additional security, eg setting up a unique Pin or password which must be provided to approve any account changes in-store or over the phone.  Does anyone know if O2 do this, or do I need to call them?

[Bambino]

@Fran2025 See this: Phishing, Smishing & Scams. Latest info & advice. 

[Enlli]

O2 do use codes. Try logging in to MyO2 from a different phone and network and they send a code.

Most scams on O2 happen when scammers pretend to be O2 and ask for that code

[MI5]

@Fran2025 

There's already 2 levels of security to get through to make any account changes.

It's down to the customer not to give out this info to scammers by being vigilant.

No one network can do anything to stop scammers trying so be smart and alert to anything trying to get your info.

[Cleoriff]

Most of us here work on the theory that we NEVER get involved with cold callers, no matter if they say they are from O2 and can tell you a lot of info about your account.

As has been said, NEVER click on any link from an email you receive from anyone pertaining to be from O2.

It's better to treat everyone as a scammer than get caught out once.