Problem with account

[Leilani19]

Hi could you please tell me why I can’t track my order and it’s saying I have no item when I’ve paid for a new phone contract, thanks Leilani 

[TallTrees · Accepted solution]

Hello @Leilani19 

Welcome to the o2 Community forum 

We don't have access to customers accounts or details of purchases so you will need to contact customer services 

Your chosen phone may be out of stock 

The best time to call is early morning 08.00am 

Guide to info and contact 

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

Best wishes hope your phone

arrives soon 

[MI5]

@Leilani19 

Tracking isn't available until your order is dispatched.

You will receive an email from O2 when it is dispatched with full details of how to track it.

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order