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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Holiday bolt on

Hello I’m flying to Turkey tomorrow and was wondering if I needed a bolt on for travel?

Wrong model and EMEI number on My02 account

I changed my phone from an iPhone 5 to a iPhone 8 but my account still shows the old phone. I have been using the new phone for about two months now so any automatic update should have already occurred.Customer service have no idea and keep passing m...

Resolved! Disney+ Extra

Hi everyone, So a month ago I have received a message from O2 offering a free Disney+ extra for three months. I have replied to activate it and I had to then activate it on my O2. I had 28 to do this starting from the 16th September 2021. 28 days mea...

Samsung Galaxy buds Pro offer

If you were lucky enough to make the deadline then you can claim these. I submitted a copy of my online receipt, screen shot of my Imei and serial information. Alas I still need a dated receipt showing when the order was processed. According to the o...

Resolved! Mis-sold a phone by O2

I was called today by O2 from their place in India. They tried to sell me a new phone. My current phone is less than a year old. I don't want a new phone and told them so. I checked my account with O2 after the phone call and there is an order for me...

Resolved! How do I speak to an advisor to view old airtime bills

I would like to see old phone calls that I have made as I need to track calls to the local council for their complaint process. My iphone only logs the last 100 calls and when I login into My O2 I can only see the current bill. Is there a way to find...