Phone stolen, what to do?

[Willouldn]

Hello, 

My phone got stolen yesterday, I have a new one now but need to have my O2 esim phone number transfered. 

I cannot go on my O2, as they are trying to send me a code on the phone number I need to access.

The chat is not working, and I cannot call them as I cannot have access to my phone number. 

What should I do? 

[MI5]

@Willouldn 

Guide: Lost or Stolen O2 Device? - How to Report it 

or go in store with photo ID for a new sim.

You need to report within 24 hours to avoid liability for any costs.

[Willouldn]

So no solution except going physically to a store, amazing! 

[MI5]

Well you could borrow someone else's phone or use Skype to call @Willouldn 

Guide: A Guide to Skype 

Guide: How to find help & contact O2