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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My O2 app

When I try to use the same credentials on the My O2 App, I get the following message:Something went wrong.Oops. My 02 isn't available to you yet. If you're new to O2, it can take up to 48 hours for your account to be ready. If it's been longer than 4...

No Service

Hi, 2 days ago changed my tariff, I got a SMS that my new tariff will start today and I been waiting all day and it looks like it's not active.Can you help me?By Krystian

Phone data

I was recently updated tariff and told I would receive 100GB a month now after first month it’s gone back to 60gb??

O2, Switch Up in store, identification ways

I have the new phone to pick up at store today, but unfortunately I had to send my Passport and old driving licence, while making DL1 application for new UK Driving licence, so at the moment I'm out of any documents. Does Bank Statement would be enou...

My sim not working

Hi , good afternoon am abroad and I can’t receive calls on my phone only receiving text messages!

Resolved! Contract renewal

all I want to know is when my contract is up for renewal?

Not longer on o2

Hi, I am no longer on o2, I switched the other month but am still getting texts and emails about my account.

Connecting device to myo2

Hi I have recently purchased new iPhone 15 pro max and would like this moved onto my o2 account to access. I pay the bill for this phone but it says my number is already added to an account. This may be my mother’s account as she used to pay for my l...

Can’t access app

I can’t access my account and track my iPhone 16 order

No Data

I was unable to use mobile data as I was late paying my phone bill, but I have now paid what I owe and I still have no access to mobile data. Can this be fixed?

O2

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