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i’m being double charged

Broganstrevens
Level 1: Joiner
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I made a payment early for my airtime bill but it’s still saying it due this month when surely it shouldn’t be due til next month now 

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MI5
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@Broganstrevens 

It depends when you paid.

A payment needs to be made at least 6 days before your DD date to ensure it clears through the system and not call for the DD from your bank.

If you do pay twice it will sit as a credit and the money will be taken to pay next month's bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152140 Posts
  • 651 Topics
  • 28990 Solutions
Registered:

@Broganstrevens 

It depends when you paid.

A payment needs to be made at least 6 days before your DD date to ensure it clears through the system and not call for the DD from your bank.

If you do pay twice it will sit as a credit and the money will be taken to pay next month's bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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