My bill

[JRogers]

Why is my bill so expensive?

When I signed up for a new tariff it was only supposed to be a few pounds more than my last tariff. Why have I been charged £56?

[madasaf1sh]

@JRogers 

No one has access to your account on this customer to customer community..

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)