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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Data request Itemised bill including Text messages Nov & Dec 2019

I need my phone bill from Nov & Dec 2019 in order to go to court I have 14 days is this something o2 can facillitate?

Resolved! price increase

the text informing of price increase has my tariff as £13 pm it is £9.16

poor signal

I have been having problems with my internet , i keep loosing signal and when connected i either lose the signal or it keeps buffering and can't get into my subscriptions . I was with virgin media i have now put a o2 sim into my phone and have receiv...

Sms

how long does it take to 02 to unbar receiving txt messages everything else has come off the bar apart from receiving txt messages cant log into my bank etc

Redeemed air time

Is the 20.00 going towards my bill or am I being billed for it? The wording is very hard to understand.

I am traveling overseas and wish to use my mobile in India, bali and Singapore

Am traveling overseas and do not want to be charged excess costs as soon as I landed last time I incurred huge charges what options do I have please

Rolling plan charged incorrectly

I had upgraded my £10 tariff to a £15 tariff, last month. I was charged both £10 and £15. Though I received a cancellation confirmation, the £10 payment was taken from my account- can this be looked into please and a refund be issued? Rachel

Resolved! Bill

Why is my bill more than my tariff when I haven’t used any extras? Also not happy my bill is going up in April and thinking of changing provider.

Ordered a new SIM, got Order Number, but no Email Confirmation

Hi, So I I'm upgrading my SIM from PAYG to Pay Monthly Unlimited Data Plus. I made the order via My O2 app, got the Order Number, but no Email Confirmation as stated. Is this a bug? Would I still get my SIM? I don't know what happened??? Nothing pops...

O2 Open

Hi there, I’m trying to get my 25% discount because I work as a teacher but when I have put it my mobile number, *********, it said that it had been used before which I did not. This is a number I have brought from another network. So how can I get m...

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