on 11-06-2023 16:51
How do I view more than one number on same account.
Solved! Go to Solution.
11-06-2023 17:24 - edited 11-06-2023 17:25
11-06-2023 17:24 - edited 11-06-2023 17:25
Currently you can’t merge accounts.
O2 have suspended that option whilst accounts are being migrated from Virgin onto the new 360 system.
Tou will need to setup a separate MyO2 account for any other numbers.
11-06-2023 17:24 - edited 11-06-2023 17:25
11-06-2023 17:24 - edited 11-06-2023 17:25
Currently you can’t merge accounts.
O2 have suspended that option whilst accounts are being migrated from Virgin onto the new 360 system.
Tou will need to setup a separate MyO2 account for any other numbers.
on 11-06-2023 22:30
on 11-06-2023 22:30
Not happy as I’m now trapped in a sim only contract I no longer need . I think it’s very poor of O2 to not allow more than one sim on same account. It was not a problem for virgin mobile which was actually far better as they had Data rollover
on 12-06-2023 06:57
on 12-06-2023 06:57
O2 do allow multiple products on a single account, but it's been disabled while the Virgin and O2 customer base is moved to a new billing system, 360, and will be reinstated at a later date: https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424
on 12-06-2023 08:05
on 12-06-2023 08:05
As I said, it has been suspended whilst migrations take place. We are assured it will be reinstated later.
If you want to cancel a contract, the guide is here Guide: Cancelling Your Contract