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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Password reset

I don’t have a security question/ answer, how do I reset my password

Resolved! charge for data use in europe

I was on a cruise to the med. and my bill shows I was charged £23.189 for 3.87mb. The only ports were in Spain and Portugal so why have I been charged when data is free. The bill shows the charge for one day only with the other days free.I am told it...

Resolved! Track order

My order still hasn't been processed why is this?

Resolved! My 02 does not show any details of my account or a Bill - how can I fix this?

My 02 does not show any details of my account or a Bill - how can I fix this? I have tried using various Help options but they just lead me round in circles! My02 recognises my number but doesn't contain any details of the deal I'm on - however my mo...

Resolved! data

Hi, my data has not been updated, was meant to renew today

Resolved! You keep saying I'm not registered

How am I not registered

Resolved! Incorrect Bank Account details

After migration from Virgin the bank account details are incorrect. Tried to amend the details but can't!

Unrecognized charged

Anyone else experiencing unrecognized charges from Google Play on their O2 bill? I have checked all my subscriptions on my Google Accounts and there's nothing there, yet I am charged £5.99 extra each month??

Resolved! app issues logging on

Morning, I have downloaded the O2 App and have registered but when I attempt to login to the app it says "something went wrong, MY O2 isn't available to you yet". It's been more than 48hrs since account was setup (it was done in April). I have been a...

Resolved! Why I can’t view my bill and can’t login to my app

Why I can’t log in my O2 app and why I can’t view my bill

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