Bill

[Dunnaz99]

Hello, I paid around £300 for this contract and was told I could either get the money back as my credit was bad or I could use it for my bills, could you take one payment off of the money I paid and give me the rest back please?

[Cleoriff]

@Dunnaz99 

We can do nothing here as you have posted on a community forum

You need to contact O2. All numbers are in this guide Guide: Coronavirus Community Help and Support 

The best number to call currently is 0800 587 4005

[gmarkj]

Deposits normally appear as a credit on your 4th bill if the first 3 are paid on time.