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MyO2 New Features "Notifications" post 360 migration

pgn
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What is the point of this new MyO2 "Notifications" section?

pgn_1-1701094346445.png

 

pgn_0-1701094258975.png

 

It correctly shows that, as I cannot access my previous bills yet on the new platform, my request for a copy of a bill (twice!) shows in the new GUI, but nothing appears in my mail (no, not even in my SPAM folder, as the agents encouraged me to check!)?

 

Also clicking "show e-mail" near the top of the notification results in:

pgn_2-1701094847031.png

 

And *still* now copy of the bill, neither from the Virtual Assistant route on Saturday or the Social Media attempt, started Friday, acknowledged early Sunday morning, and "bill e-mailed now£ promised on Sunday at about 8pm.

 

@ColinO2 or @Dave-O2?

 

 

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jonsie
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A bit of a mish mash but it will probably be a big improvement once all the bugs have been eliminated

 

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madasaf1sh
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Devs building features that then backend teams have only half been built, but they have put into production.. 

Never trust a Dev to a job right tongue 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Dave-O2
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Thanks for flagging @pgn 

 

I'll ensure your comments are fed back to the relevant team 👍

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pgn
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@Dave-O2 - Thank you. At 15:26 today, this came back on my Twitter query opened on Friday, responded to only on Sunday, and which promised that my Nov and Oct bills would be e-mailed forthwith "check your spam folder..." (I have, no sign of a copy bill anywhere, just a credit for my Forum Award for Nov on 21-Nov...)

Screenshot_20231127-233331.png

 So as my next bill is due 01-Dec, we shall see if all comes up roses after that 🤞

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Pipstop78
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Did it come up smelling of Roses then 

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pgn
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@Pipstop78 wrote:

Did it come up smelling of Roses then 


Given 01-Dec is next Friday, my TARDIS has yet to land then, @Pipstop78 😆

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Enlli
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Mine works fine (smug mode)

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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jonsie
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pgn
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