Customer service

[CC7]

Impossible to get any thing useful either from your website or by phone.  Ridiculously long waiting time and a website that seems designed to be circular and keep taking you back into the same pointless loop of noninformation.  Totally useless.  Highly frustrating.  Shambolic

[Enlli]

In case you are not aware this is not O2 but a community of customers like yourself.

There are some knowledgeable people here that may able to answer your question as long as it's not account related 

[GJ42]

Agree.  I suggest sending any questions etc. to their complaints email, 'complaintreviewservice@o2.com'.  Add that you are complaining about the poor methods available for communicating easily with customer service.