cannot activate Volt

[yansomWRLD]

Hello,

I have a Virgin Media broadband and a O2 monthly sim both under my name and at the same address. But when I try to apply Volt benefits, I always get the following words: 

Thanks for your interest in Volt. There could be two reasons you're seeing this page. Either your Volt benefits have already been applied, or you can't get Volt at your address. Find out more below.

Your Volt benefits may already have been applied

You may not be able to get Volt at your registered address

Is there anyone that could help me about this?

[MI5 · Accepted solution]

@yansomWRLD 

Everyone gets the same error message.

Your benefits should be applied within 14 days.

Volt Megaguide 

[yansomWRLD]

Hi, it's been 14 days since your reply and volt benefit still has not been activated

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this