Still no service after keeping old number

223 · ‎01-10-2022

I got a new O2 SIM with my VM package so I kept my old number. I've had absolutely no service for a week! When will it finally work.. live chat said it should be working now but it's not . So frustrating

jonsie · ‎01-10-2022

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎01-10-2022

@223 Is your ported number showing in your MyO2 https://mymobile.o2.co.uk/ ?

If so, reset your network settings.

If not, follow this guide Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Breanna · ‎03-10-2022

Hi @223 were you able to get this worked out?

O2

Still no service after keeping old number

Double data

Cancel o2 volt sim

5G Data

Volt Benefits

Urgent help needed.