Still no service after keeping old number

[223]

I got a new O2 SIM with my VM package so I kept my old number. I've had absolutely no service for a week! When will it finally work.. live chat said it should be working now but it's not . So frustrating 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[MI5]

@223 Is your ported number showing in your MyO2 https://mymobile.o2.co.uk/ ?

If so, reset your network settings.

If not, follow this guide Guide: Migration & porting into O2  

[Breanna]

Hi @223 were you able to get this worked out?