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O2 Volt

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PennineAcute
Level 1: Joiner
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on ‎28-11-2024 14:04

on ‎28-11-2024 14:04

I signed up with both VM and O2 last Tuesday (19 November).  My pay monthly sim went live on Friday (22 November) and my VM internet went live on Tuesday 26 November.

MY O2 data allowance is 30Gb which should be doubled to 60Gb due to being a Volt customer.  I rang O2 today as my allowance is still showing as 30Gb.  They said I had to ring VM.  Of course, VM did not have a clue what I was talking about.

I am hoping that someone can explain to me how to get my O2 download allowance doubled to 60Gb.

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MI5
Level 94: Supreme
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on ‎28-11-2024 14:29

on ‎28-11-2024 14:29

@PennineAcute 

It takes at least 14 days to be added.

Volt Megaguide 

Chase it with O2 if it goes beyond Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151778 Posts
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Registered:

on ‎28-11-2024 14:29

on ‎28-11-2024 14:29

@PennineAcute 

It takes at least 14 days to be added.

Volt Megaguide 

Chase it with O2 if it goes beyond Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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PennineAcute
Level 1: Joiner
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on ‎28-11-2024 15:02

on ‎28-11-2024 15:02

Thank you so much for your help.

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MI5
Level 94: Supreme
  • 151778 Posts
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on ‎28-11-2024 15:14

on ‎28-11-2024 15:14

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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