O2 Volt Benefit Not Applied

[Skud13]

I signed up on a Volt M350 Fibre Broadband package on 18 August 2024. I have received my Virgin Media Volt benefits but nothing on the O2 side. I have raised an enquiry and received an email stating "my account is eligible for Volt benefits". Signing into My O2 still shows "Sorry - it doesn’t look like you’re currently eligible for these benefits" since I signed up. 

Can someone please assist in getting this sorted out.

[pgn]

You need to contact VM and make sure the address they have matches the address O2 have for you - note only O2 Contract Customers are eligible for Volt benefits on the O2 side: Volt Megaguide @Skud13 

[MI5]

@Skud13 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Volt Megaguide