Solved: Contract states 10GB data - Account says only 5GB

John54 · ‎14-10-2023

I have just taken out Virgin Media / O2 Volt package. The offer included 10GB data and the O2 contract schedule clearly states 10GB. However online account only shows 5GB. How can this be rectified?

jonsie · ‎14-10-2023

It takes 14 days for the extra Volt benefits to be applied

Volt Megaguide

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎14-10-2023

It takes 14 days for the extra Volt benefits to be applied

Volt Megaguide

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Enlli · ‎14-10-2023

It's 5MB doubled to 10MB once Volt benefits kick in. Usually around 14 days from when you signed up

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

John54 · ‎14-10-2023

Thanks Enlii, the 14days "kick-in" period wasn't clear from all the gumff that is sent through.

Enlli · ‎14-10-2023

Volt Megaguide

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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