Account

[Unclebaz]

Just opened a text telling me I will no longer get superchfrarged benefits from virgin media because I've cancelled an account with you that I've never used

[Unclebaz]

Hello anyone there 

[Enlli]

You must have both a SIM and Broadband Accout live if you are to receive the Volt (supercharged) benefits, even if you don't use the SIM.

 Cancel one and you can lose the other.

Volt Megaguide 

[Enlli]

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@Unclebaz wrote:

Hello anyone there 

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This is not live chat but a Customer to Customer Community. There is no O2 staff here

[MI5]

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@Enlli wrote:

You must have both a SIM and Broadband Accout live if you are to receive the Volt (supercharged) benefits, even if you don't use the SIM.

 Cancel one and you can lose the other.

Volt Megaguide 

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Not necessarily so.

From the T&C's:

11. You will not be able to unenroll from the benefits of this Offer once they have been activated, unless you decide to cancel both your Eligible O2 Tariff and Qualifying Virgin Media Purchase (or if the Qualifying Virgin Media Purchase registered at your addressed is cancelled by the account holder). Please note you may still be eligible for (and subsequently continue to receive) the benefits if you retain either one of your Eligible O2 Tariff or Qualifying Virgin Media Purchase.

https://www.o2.co.uk/termsandconditions/mobile/volt

@Unclebaz 

I'd suggest you make contact with O2 via the UK based social media teams to check your eligibility.

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Enlli]

Yes, the rules say 'Maybe'. Word amongst the folks on Virgin Media is they are tightening up. There are a few who have lost their speed boost after cancelling O2

[madasaf1sh]

I have heard the same @Enlli that they are starting to remove all volt benefits if you cancel either part, think people have been playing the game and VMo2 are now taking action. 

Think I have seen a few posts on reddit about it, already

[MI5]

@Dave-O2 

Putting aside the speculation and hearsay, what is the official VMO2 stance on this please?

[Dave-O2]

Thanks for the tag @MI5 

I've added this to my list, once I have clarification I'll update the thread 👍