02 address data base gives wrong address

[cla]

I am a virgin customer have joined o2 can't get volt to work as automatic address database give Southwick as East Sussex it is in West Sussex which is what my virgin address gives. Checked several times but can't do anything. Anyone had  this problem or know if its even worth trying to get it changed by spending a couple of hours waiting on the phone will they be able to do it? any ideas  welcomed

[pgn]

Hi @cla - If you live in a new property and your address or postcode is not recognised, Royal Mail may not have activated your postcode. To activate your postcode, you need to contact Royal Mail directly on 08456 011110 or via their website.

In your case, it appears your address is known differently in VM than in O2's database - I'll tag one of the O2 account advisors on the forum, @O2Lisa should be on around 8am, perhaps she can get your details amended (it does happen, from time to time, @Martin-O2, the Forum manager and I have queried such address mismatches, and guidance from O2 was unavailable at that time. Also the daily advisor rota needs updated for today and tomorrow, @Martin-O2 - if it is not Lisa from 8am today, please advise accordingly, thanks!)

Keep an eye out for a message from Lisa around 8am. Good luck.

[cla]

thanks it looks like that to me I really appreciate you getting back as Ive been on phone and just run out of time! 

[O2Lisa]

Morning all, thanks for the tag @pgn.

I'll message you privately and look in to this for you @cla 

[cla]

thank you, very much appreciated

[pgn]

Thanks, @O2Lisa - hope there was something you could do to help @cla with this "Compu'er says No!" situation, a real Catch-22!

[cla]

well @O2Lisa Im still here waiting to see if you can get this sorted

[b4u2]

@cla 

Hope you got this all sorted.

Sorry to hear of the troubles you were facing.

[Enlli]

My address was slightly different. Managed to change the O2 one via My O2 to reflect Virgin

[cla · Accepted solution]

well I got this sorted O2Lisa was back an forth over the day gut in the end said this would take 14 days to sort. so I investigated virgin account had not been updated to volt now that's done even with the incorrect address problem its all working I can see the volt data doubling. so I was on char with both O2 and virgin most of the day!  like walking through treacle. So glad I came here as it got things moving thanks