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esim not connecting to provider

paul88
Level 1: Joiner
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i cant connect my esim to my new phone 

on my o2 it still has my old phone registered

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MI5
Level 94: Supreme
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@paul88 

Lots of issues with esims.

Best to go in store with photo ID to get sorted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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