Poor Network Coverage

[JackBattersby]

I am on 02 Business Customer and (sadly) in contract until February 2026. The network coverage where I live here in Taunton, Somerset has been getting progressively worse and worse for me in recent years. So much so, that I am actually surprised when I have anything more than 3G. Would there be a term in my contract saying something along the lines of O2 has failed in its obligations to me therefore I can leave the contract early? I'm so sick of it.

[Bambino]

@JackBattersby See if anything in the guides below helps:

How can I sort out my network issues? - o2uk

Why do I have poor coverage indoors? (o2.co.uk)

My Network App - Find Out More About Your Network Coverage | Apps | O2

WiFi and 4G Calling: Everything You Need To Know (o2.co.uk)

If nothing works, you can lodge a formal complaint here: How to Complain | Help | O2

We understand that it's taking O2 around 8 weeks to reply, and there's still no guarantee that your issue will be resolved. 

You could also cancel and write it off as a business expense, but before you do, get Pay & Go sims from the other networks to see if you get a better signal from any of them.

[Enlli]

@JackBattersby O2 (and other networks) have got your situation covered in the Terms and Conditions you signed, as no way out there.

I have to say that if coverage has been getting worse for some years why did you stick with O2

[japitts]

No network guarantees a particular radio access technology (or "G") to provide coverage in any particular location, T&Cs do provide for this.

Neither do those legals guarantee a fault-free service 24/7/365. If you pursued any formal claim, O2 could very easily argue that by recently re-contracting, that you have accepted the coverage levels in this area.

[Oxonian]

@JackBattersby 

Have you actually reported this problem to O2 ? You have been provided a link to the "My Network App" by @Bambino above and you can report issues to O2 using that tool.