change monthly plan

[VNan]

Hello, I am currently abroad in Kenya and wish to obtain a pac code. I feel I am paying way to much for my monthly plan, GBP40 on a contract where I paid my phone off 2+ years ago. Having made several attempts to change my plan, over the last 2 years via your customer services, I am still paying GBP per month.

I wish to leave O2, unless you can provide me with a good alternative. Thanks, Vinnie

[MI5]

@VNan 

Use USwitch
https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/
Choose the deal you want
This will automatically redirect you to the O2 website
Just follow the prompts and choose the UPGRADE option
Complete the deal and nothing on your account changes except the tariff at the new cheaper cost
Payment date is the same and your next bill will be at a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff
The change should show in My O2 within 24 hours
Volt benefits will still apply as will possibly a 3 month extra such as Disney+

Guide: Cancelling Your Contract 

Guide: How to get your PAC [June 2021 Update] 

Guide: How to find help & contact O2