Get tech support for your O2 issues

Resolved! Struggling to replace my damaged sim

I called the support number because my sim is damaged and I want a replacement with the same number and I was told to replace my damaged sim I need to answer security question which was what is the balance on my phone, I told her I don't know and I f...

Resolved! Change address

I've tried to change my address but it won't give me the option to send for or enter a code. Unsure how I can do this.

Resolved! Upgrading phone but I can't receive the verification due to my previous phone being broke

I'm upgrading phone but I can't receive the verification text due to my previous phone being broke and so can't receive any of the sent texts. Is there another way to verify my identification so I can pay off my current device plan and upgrade?

Resolved! wifi calling

How do you enable wifi calling? when I switch it on on my phone I get a link to contact 02 and/or go to the website. But nowhere does it say what you actually need to do to "enable" the service

Resolved! Sms

When I send a sms message it says not delivered but the message is delivered

Keeping my old number.

I am absolutely exhausted with speaking to customer services representatives on the phone and via chat and getting absolutely nowhere! I ordered a new phone over 10 days ago. Whilst ordering my phone I was asked to enter my PAC code if I wished to tr...

SIM PIN - how do I set one on my new SIM?

More info (Highlight to read)Just joined O2 from a rival. How do I set up a SIM PIN (Galaxy S20 & Android12)? Googling suggests Settings>Biometrics & Security>Other Security settings>1st option Set SIM PIN. My problem is that, under Other Security Se...

Resolved! PAC Code for xxxxxxxxxxx

Hi can you send me a PAC Code for my daughters phone please as she is working now and has bought her own phone with a different supplier [Mod edit: Please do not post phone numbers on the public board. Thanks!]

Resolved! Top up sim card

Hi I cannot top up my other SIM card

Resolved! SIM Swap Still Not Working.

I was wondering if anyone had any advice as to anything that I could do to fix a SIM Swap that still isn't working? I created a SIM swap request 36 hours ago and (despite calling O2's Customer Service line, as well as going in to an O2 shop), nothing...

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