Verification codes

[Gracie19]

I joined O2 a few days ago from EE and ported my number. All text messages are coming through ok and phone working however I am receiving no verification codes. I have tried tech support on the phone who advised I do a reset on the network settings which I have with no success. This is hugely frustrating as I cannot access any of my online banking, work laptop from home or apps without a 6 digit verification code which isn’t coming through. Can you help please as I need access to all of these apps and cannot do this without verification codes coming through 

[MI5 · Accepted solution]

@Gracie19 

You are missing the porting files for the OTP codes.

It's a separate file that needs to be processed when porting in your number.

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

[JuliaGill_77]

Hi - I have the same issue. I have spoken to O2 twice and no-one has a clue how to resolve and seems to think the problem is with my 5 different apps not them. 

Any clues on who to speak to or how to make them do the thing?? What do I need to ask for? Can't get into my bank at all - not even online as it wants me to verify through my app. It is far from ideal. Any help would be much appreciated.