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Trouble using the internet unless I am near a router

LW-209
Level 1: Joiner
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on ‎07-06-2023 12:52

on ‎07-06-2023 12:52

I cannot use the internet unless I am near a router therefore I cannot use things like Maps or searches when I am not in the house.

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MI5
Level 94: Supreme
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on ‎07-06-2023 12:59

on ‎07-06-2023 12:59

@LW-209 

You need to check that mobile data is enabled on your phone and that apps have permission to use it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 66: Unequalled
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on ‎07-06-2023 13:02

on ‎07-06-2023 13:02

Sounds like there is a problem with your mobile data @LW-209 .

Do you have an active bundle/pay monthly tariff and do you still have data available?

Do you have any issues with calls and texts while you are outside?

Has data ever worked when you are away from your house?

Answers to these would help us understand if it is a new issue or something that has been going on for a while...

In the absence of those, here are some guides that might help:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Guide: Help make your data allowance last  

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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