Sync on Apple Watch not working

[ajmfish]

Hi. My son changed his watch and updated on his phone and that worked fine but since then my Apple Watch has a new and different phone number and not the same as my phone. If my phone is nearby it works but without the phone it still works but with a different number! Have in paired and re paired the phone, spoken to tech and no one can help ! Any ideas please 

[MI5]

@ajmfish 

All watches have a different number.

You can't have two devices with the same numbers.

[ajmfish]

But they should be linked. Before last week no matter if I used my phone or watch it showed the same number now it is a different number and I have to have my phone by my watch to receive a call in the main number which is not right 

[MI5]

@ajmfish 

You'll need to reset and resync your watch then.

Are yours and sons on the same account?

Activate Apple Watch Guide 

[ajmfish]

Thanks for helping. Yep on the same account and all was fine till he changed his watch and somehow that disrupted mine. Have reset, re paired etc but still not working. Have been on to tech support 4 times and feel a bit fobbed off by them with no solution 

[MI5]

@ajmfish 

Sounds like they messed up when changing your sons device.

Try getting help via the social media teams as they are good at resolving these kinds of issues.

Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[ajmfish]

Thanks. Will drop them a line and update