on 19-06-2024 21:39
Hi - we live remotely surrounded by hills, used to get a signal in a tiny portion of our house, now that has even stopped. Several questions: How can we actively improve the signal in our area? and what changed to reduce signal? Can you place equipment at our farm to increase reception? Thanks
on 19-06-2024 21:43
We're all customers here so cannot answer any of that, sorry.
Guide: How to find help & contact O2
on 20-06-2024 11:59
The ultimate means to improve coverage in a given area is to be closer to the nearest serving site, which normally means a new site install. The process for installing a new site is a long-term one, involving a full design, planning & legal process.
There are numerous possibilities as to why your coverage has slightly altered, and I very much doubt O2-CS will have any specifics.
on 21-06-2024 19:52
on 21-06-2024 19:52
These might help :-
Guide: How can I sort out my network issues?
Guide: Is the network down for me or everyone?
My Network App - Find Out More About Your Network Coverage | Apps | O2
https://www.o2.co.uk/apps/my-network
Have you tried PAYG SIM cards from other networks to establish if the issue at your home is O2 only, or if you have a deficient signal from all networks ?