Reconnect my phone

[Molly98]

My phone was disconnected I’ve paid my bill and 13 hours later I’m still not connected! Why?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Keep rebooting your phone

[Bambino · Accepted solution]

@Molly98 If you've only just paid today, it can take 48 hours for the funds to clear O2's account. As we're approaching a very long Bank Holiday it may affect when your payment clears.