Phone not connected to provider

[LucyAH]

Hi

I have been with you for some time. Today i receive 4 emails to say changes I had requested have been made to my account. I have not requested any changes and now my SIM is not working. I joined 02 as part of my Virgin media broadband agreement. I have followed all the recommendations and it is still not working. What should i do. I can not receive any of the verification codes as they are being sent through SMS that i can not receive. What should I do. There should have been no changes to my account at all as i am locked into a 24 month. 

[madasaf1sh]

@LucyAH 

There is nothing anyone from here can do from this customer to customer community, you will need to contact o2 Guide: How to find help & contact O2 

[Bambino]

@LucyAH It sounds as if you may have been scammed.

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)