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Number not ported

Dee_08
Level 1: Joiner
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on ‎26-07-2023 09:54

on ‎26-07-2023 09:54

Hello,  my number was supposed to have been ported to O2 over a week ago.  I have called help number numerous times and no one seems to know what to do.  All they say is it's been escalated and wait 24 hours.  How long is there 24 hours, I've been waiting since last week.

 

Is there anyone on here who can help?

 

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MI5
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on ‎26-07-2023 09:57

on ‎26-07-2023 09:57

@Dee_08 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Dee_08
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on ‎28-07-2023 16:52

on ‎28-07-2023 16:52

I ended up calling the help number again and they programmed my original number to my sim.  Problem solved.

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