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Not receiving OTP text from Santander

tombo799
Level 1: Joiner
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on ‎10-05-2023 15:44

on ‎10-05-2023 15:44

Hi,

I have just transferred to 02 from another provider last week and moved my number across. I have received other messages and other OTPs when setting up various apps but I am not receiving the OTP message from Santander even though it is being sent. 

 

I have tried multiple times, but it seems like this might be a common issue with Santander OTPs

 

Thanks

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MI5
Level 94: Supreme
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on ‎10-05-2023 15:59

on ‎10-05-2023 15:59

@tombo799 

You'll probably need help from @O2Emma 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Emma
Former Staff
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on ‎10-05-2023 16:03

on ‎10-05-2023 16:03

Hi @MI5 I will pick this up thanks.

Hi @tombo799 I will send you a private message to look into this for you.

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Jeremy-i
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on ‎09-04-2025 10:17

on ‎09-04-2025 10:17

Hi Emma,
I have the same problem, recently switched phones to a Galaxy A55 and no longer received OTP
from Santander. Any suggestions?
thanks
Jeremy

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gmarkj
Level 67: Unsung hero
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on ‎09-04-2025 10:31

on ‎09-04-2025 10:31

Unfortunately o2 decided to repurpose the support staff on the community @Jeremy-i so Emma no longer covers here.

See if any of these guides helps. 

Guide: Text Message Tips (not sent or received) 

Guide: How can I sort out my network issues? 

If not, then you will need to get in touch with customer services so they can check your account. Either call or use social media - all ways to do so are in the Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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