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No mobile data when abroad

When travelling in Europe, my phone connects to a local network for voice/txt but not for data. There is no mobile data signal. I have roaming switched on the phone and mobile data. It is an SE2 and O2 Sim only package. I get text welcoming me to ser...

Resolved! Using my Phone from the US

Hello, I'm trying to use my UK phone while abroad in the United States, and this has worked for the last nine years. I can receive text messages from the UK, but no matter what I do, I cannot place a call to the UK. I can't receive calls from the UK,...

Resolved! Problems with SMS

I have a Sony Ericcson T250i. It has been a really reliable phone, doing all that I need. O2 have notified me that G3 will be turned off and my trusty old phone will become redundant. OK with that, progress etc, but I have some photos saved to the ph...

Reclaiming My Old Number

I need to recover my old phone number. A guy on your customer service said that once the number has been disconnected then it's blocked forever and nobody can ever get that number again. I know this is a load of nonsense and just not true. It's wrong...

Resolved! Spend cap

HiIf I have spend cap of £0 on my phone does that mean that I cannot incur any charges when travelling to a zone 2 country? (I don't have a travel bolt on).

Logging in to O2 from the USA

Hello, I am trying to login to O2 from the USA and I cannot receive the verification text. How can I login please?

Resolved! How to transfer esim from an old android to a new android device

HiThe help has mentioned that there is an option under my O2 but i cannot find it.Any idea how to transfer the esim?Best Regards,Gary

Resolved! microphone not working

First of all my microphone on my phone is not working so when I make calls the people at the other end cannot hear me. Also my phone is coming up as another number to my contacts - not my own? Can anyone help?

Phone temporally not reachable until after dialing out

Hello . This morning for some reason my phone was unable to receive txt messages and phone calls from anyone so unknowingly I missed some important messages. then after using it to dial out which did work fine my phone immediately became reachable ag...

Does anyone know what the "Protect Bolt On" is?

There is a bolt on that is available to me, yet it has no explanation and I can't find anything relating to it anywhere on the O2 site or on Google. It is the Protect Bolt On which is available for me to add for free, but I don't know what it does. A...

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