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No service

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Suemc410
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on ‎15-06-2023 10:28 - last edited on ‎15-06-2023 13:48 by

on ‎15-06-2023 10:28 - last edited on ‎15-06-2023 13:48 by

Tel no [Removed] was changed from virgin last night this morning his phone is saying no service 

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MI5
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on ‎15-06-2023 10:35

on ‎15-06-2023 10:35

@Suemc410 

If rebooting doesn't help a new sim may be required.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151826 Posts
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Registered:

on ‎15-06-2023 10:35

on ‎15-06-2023 10:35

@Suemc410 

If rebooting doesn't help a new sim may be required.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
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on ‎15-06-2023 10:47

on ‎15-06-2023 10:47

You need to come back and remove your phone number @Suemc410 as this is a public forum and the world can see it (and use it if they choose).

Use the little down arrow in the top right of your post and click on edit.

Flagged

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Suemc410
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on ‎15-06-2023 14:19

on ‎15-06-2023 14:19

Thanks 

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